We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return or exchange most items within 7 days of delivery.
Eligible Conditions
Product must be unused, unworn, and in original condition
All tags and packaging must be intact
Return request must be initiated within 7 days of delivery
Proof of purchase (order ID) is required
Non-Returnable Items
Items that have been worn, used, or damaged by the customer
Custom-made or personalized products
Items without original packaging or tags
Sale or clearance items (unless defective)
How to Return
Contact our customer service at 01940552707 or email info@greatleatherbd.com
Provide your order ID and reason for return
Our team will guide you through the return process
Ship the product back or visit our location in Dhaka
Once received and inspected, we will process your refund or exchange within 3-5 business days
Refund: Refunds will be processed to your original payment method. For Cash on Delivery orders, refunds will be sent via bank transfer or mobile financial service (bKash, Nagad).
